Refund policy

Return & Refund Policy

Pure Peshawari — Riwayat Jo Har Qadam Ke Sath Chale (Since 1993)

At Pure Peshawari, we are committed to providing you with authentic original leather Peshawari Chappals crafted with traditional expertise and premium quality. Your satisfaction and trust are our top priorities.

15-Day Return Policy

We offer a 15-day return policy, which means you can request a return within 15 days of receiving your order.

To be eligible for a return, your product must be:

  • In the same condition as received
  • Unused and unworn
  • Returned with original packaging
  • Accompanied by order details or proof of purchase

To request a return, please contact us at:

peshawaripure@gmail.com

Please do not send any product back without contacting us first. Returns sent without prior approval may not be accepted.

Open Parcel & Check Before Payment

At Pure Peshawari, we value customer confidence. That’s why we offer an Open Parcel Facility.

You can open your parcel, check the product quality, leather, size, and design before making payment.

We want you to be completely satisfied with your purchase before accepting your order.

Return Process

Once your return request is approved, we will guide you through the return process.

Return Address:
Malak Tower, Near Ayan Medical Center Mardan Road Charsadda, 24420 , KPK 

After receiving and inspecting the returned product, we will confirm the refund or exchange process.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive:

  • A damaged product
  • A defective item
  • The wrong product

Please contact us immediately so we can review the issue and provide a suitable solution.

Non-Returnable Items

Returns are not accepted for:

  • Customized or personalized orders
  • Products that show signs of use or damage
  • Sale items or special promotional products
  • Gift cards

Exchanges

For exchanges, please contact our support team within the return period.

The fastest way to receive your desired product is to return the original item and place a new order once your return is approved.

Refunds

Once we receive and inspect your returned product, we will notify you about the refund approval.

If approved:

  • Refunds will be processed through the original payment method.
  • Please allow 7–10 business days for the refund to reflect, depending on your payment provider.

For any return or refund queries, contact us:

peshawaripure@gmail.com

Thank you for choosing Pure Peshawari.
Authentic Leather Craftsmanship | Traditional Heritage | Since 1993